🐾 Refund Policy
Thank you for shopping at PetMiTShop.com!
We want you and your furry friend to be happy with every purchase. If something isn’t right, we’re here to help.
🕒 30-Day Return & Refund Policy
You may request a return or refund within 30 days of receiving your order.
To be eligible, your item must:
• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Include a receipt or proof of purchase.
📦 Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, such as pet grooming tools, feeders, and customized items.
Please contact us first to confirm if your product is eligible for a return.
⚙️ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no additional cost.
Please include photos of the item and packaging for faster processing.
💸 Refund Process
Once your return is received and inspected, we will notify you via email whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
🚚 Return Shipping Costs
• If the return is due to our error (wrong or defective item), we cover the shipping cost.
• If the return is due to customer preference (e.g., changed mind, wrong size), you will be responsible for return shipping costs.
🌍 Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.
If you still haven’t received it, contact us at petmitshop@gmail.com for assistance.
💬 Need Help?
We’re always happy to help!
If you have any questions about your order, refund, or replacement, please reach out to us:
📧 petmitshop@gmail.com
📞 +84 966 361 697
PetMiTShop.com — Because your pet deserves the best. 🐶🐱