🐾 Frequently Asked Questions (FAQ)

Welcome to PetMiTShop.com’s FAQ page!
Here you’ll find answers to the most common questions about our products, shipping, returns, and more.

1. What is PetMiTShop?

PetMiTShop is an online store specializing in cute, warm, and practical accessories for your pets.
We’re passionate about providing high-quality, affordable, and stylish products to pet owners around the world.

2. Where are you located?

Our store operates online only.
We work with trusted global suppliers to deliver our products directly to your door — mainly serving customers in the U.S. and Europe.

3. How long does shipping take?

We process and prepare orders within 1–2 business days.
Delivery typically takes 7–14 business days to the United States and 10–20 business days to other countries, depending on your location.

4. Do you offer international shipping?

Yes! 🌍
We ship worldwide. Shipping times may vary based on your destination and local postal service efficiency.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package.
You can also check the status directly on our Track Order page.

6. What if my order is delayed?

We understand how exciting it is to receive your pet’s new goodies!
If your order hasn’t arrived after the estimated delivery time, please contact us at petmitshop@gmail.com, and we’ll be happy to assist.

7. What is your return policy?

We accept returns within 30 days of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
For detailed instructions, please visit our Return Policy page.

8. Can I cancel or change my order?

Orders can be canceled or modified within 12 hours of purchase.
After that, processing begins and changes may no longer be possible.
Please contact us as soon as possible if you need to make any changes.

9. What if I receive a damaged or incorrect item?

We’re so sorry if that happens! 😿
If you receive a damaged, defective, or incorrect product, please email us with a clear photo and order details — we’ll send a replacement or issue a refund right away.

10. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, and major credit/debit cards.
All transactions are securely processed through encrypted payment gateways.

11. How do I contact customer support?

You can reach our friendly support team via:
📧 petmitshop@gmail.com
📞 +84 966 361 697
We aim to respond within 24 hours (Monday–Saturday).

12. Do you offer discounts or promotions?

Yes! 🎁
Subscribe to our newsletter to get updates on new arrivals, seasonal sales, and exclusive deals for pet lovers.

13. Are your products safe for pets?

Absolutely. 💚
We carefully select high-quality, pet-safe materials for all our products.
Your furry friend’s comfort and safety are always our top priorities.

14. Do you work with influencers or pet content creators?

Yes! 🐕🐈
If you’re a content creator or influencer passionate about pets, we’d love to collaborate.
Contact us via email or social media for partnership opportunities.

15. Still have questions?

No worries — we’re here to help!
Reach out anytime at petmitshop@gmail.com or through our Contact Us page.

PetMiTShop.com — Where love meets comfort for your furry friends. 🐾